 24x7 SOS Emergency ResponseInstant connection to help center |
 Automatic Fall DetectionAlerts sent even if you can’t press button |
 GPS Location TrackingFind your loved one anywhere |
 Family NotificationAlert up to 4 family members |
 Medication RemindersNever miss a dose |
 Vital MonitoringTrack heart rate & activity |
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What's in the box● Smart Watch ● Charging Cable/Adapter |
4 User Plan
Best Medical Alert Device 2026
SafeLynk Smart Watch is a smart medical alert device that keeps seniors safe and connected. With coverage for up to 4 premium family accounts under one roof, everyone can stay linked with SOS alerts, live location tracking, and instant notifications—all in one simple wearable.
Key Features: Fall Detection Alerts, Real-Time GPS Tracking, SOS Button, Test Call Button, Waterproof, Text to Locate, Two Way Communication, Low Battery Notification, Family Notification
A Care Recipient can register through the Member Portal by following these steps:
Visit: https://myseniorcarehub.com/
Once completed, the account will be successfully activated.
A Caregiver or family member can register through the Member Portal by following these steps:
Once completed, the account will be successfully activated.
At least one caregiver must be registered so we know who to contact in case of an emergency.
You can add 2 to 3 caregivers or family members, depending on the plan you select.
If one caregiver is unavailable, another will be contacted automatically.
You can activate your device by logging to member portal.
Once you receive the device:
User can find Quick Start Guide manual in the member portal for using your device.
Our support team is always available to help if needed via email: support@myseniorcarehub.com.
Both devices offer the same safety and emergency features.
The difference is only in design and comfort.
Yes. The smartwatch and locket function the same for SOS alerts and monitoring.
Most seniors prefer the smartwatch because it is lightweight, familiar, and easy to wear.
The locket is available for those who prefer not to wear a watch.
No. The emergency service works even without the mobile app, so your loved one is always protected.
That said, using the mobile app gives caregivers extra peace of mind, including:
The app has various features that are free to use and designed to help families stay connected and informed—anytime, anywhere.
No. The SafeLynk Smartwatch or Smart Locket is a standalone medical alert device with a built-in cellular connection, enabling direct communication with our emergency monitoring center. The device powers on immediately; however, monitoring services are available only after registration and activation of device.
If you’re not wearing your watch, the MySeniorCareHub mobile app can also provide SOS alerts, live location tracking, fall detection, and more.
The SafeLynk Smartwatch or Smart Locket features automatic fall detection powered by AI-driven technology. It continuously learns movement patterns and triggers to improve accuracy and help reduce false alarms.
Fall Detection feature is included as part of monthly membership subscription with no additional cost.
Yes. When the device detects a fall, it will ask “Fall Detected. Did you fall?” In case of an accidental alarm, just click “cancel.”
The SafeLynk Smartwatch or Smart Locket has a battery life of up to 3 to 5 days depending on settings and connectivity. Battery life depends on various usage factors including display brightness, network connection and cellular signal strength.
The watch will take approximately 2-3 hours to fully charge. We recommend placing the watch on the charging cradle each night.
When the battery runs low, the SafeLynk Smartwatch or Smart Locket provides alert to charge the device. Caregivers and family members also receive alerts via text or push notifications, helping ensure the device remains active.
Yes. The SafeLynk Smartwatch is equipped with GPS. In the event the SOS button is pushed, our 24/7 monitoring station will immediately receive the location data of the device. As of right now, tracking can only be done by our monitoring center. We are working on an app that will allow loved ones and caregivers to also track the location of the watch.
Yes. Through the caregiver mobile app, family members can view the wearer’s location anytime.
When the SOS button is pressed:
A professional monitoring/security team responds immediately and coordinates help.
When an alert is triggered, the Call Station agent first establishes two-way communication with the care recipient to assess the situation. Based on the conversation and the severity of the condition, the agent determines the appropriate response.
Caregivers are notified via text message or phone call based on the user’s selected notification settings.
If the situation appears to be an emergency, the agent will contact local EMS or 911 immediately.
If there is no confirmation of the care recipient’s safety, emergency services may be dispatched as a precaution.
This process ensures that help is coordinated quickly while keeping caregivers informed.
Yes. Professional emergency dispatches are included in the service (USA Only).
The device is compatible with both AT&T and Verizon cellular networks. Other than that, the device is currently not compatible with T-Mobile or any other networks.
Please let us know your preferred cellular carrier, and we will configure and ship the devices accordingly.
The device works best where cellular coverage is available.
If coverage is weak, our team can help check alternative network options.
You have the option to purchase an extended warranty for your watch or locket device, which provides coverage for up to five years.
If the device is lost or damaged and is not covered under warranty, a replacement device can be purchased for $109.
If you have additional questions, please contact our sales team. They will be happy to guide you through the warranty and replacement process.
Replacement costs depend on the situation.
For subscribed users, replacement costs are typically minimal or free (subject to confirmation).
The app allows caregivers to:
Yes. All app features are free and included with the service.
No. The MySeniorCareHub mobile app is designed for low energy consumption.
It uses passive monitoring in the background and only activates high-power GPS when necessary — such as during an emergency or SOS trigger.
Under typical usage, the app’s battery impact is generally less than 15% per day.
Mobile App reminds your loved one to confirm they are safe by tapping “I’m OK” in the app at a scheduled time each day.
Our system is designed with multiple fail-safes to ensure your loved one’s safety.
If a check-in is missed, the mobile app first sends gentle reminder notifications to the parent. If the check-in is still not completed by the scheduled time (for example, 10:00 AM or the time you set), the system automatically triggers an push notification alerts to caregivers.
Without Dispatch Service - Silver Plan
You and up to two designated caregivers will receive an immediate alert via push notifications, allowing you to quickly follow up.
With Dispatch Service - Gold Plan (Currently available across the United States ONLY.)
Our 24/7 Professional Dispatch Team is notified. They will attempt to contact the parent and the listed caregivers. If no one can be reached, the team will initiate emergency response protocols.
Yes. The MySeniorCareHub mobile app can be used globally.
You can set Daily Check-In reminders based on your parent’s local time zone. The app will automatically send notifications to caregivers or family members in their respective local time zones via push notifications.
This ensures seamless monitoring and peace of mind — no matter where you or your loved ones are located.
The Mobile Silver Subscription Plan is recommended for parents living abroad where local dispatch services will not be available.
This plan includes essential monitoring and notification features such as:
The Silver Plan provides peace of mind through real-time monitoring and instant notifications, even when you are in another country.
Yes. We offer a 1-month free trial for the device and mobile app features.
No. There is no long-term contract required.
You can begin with our 30-Day Free Trial to see if the service fits your need.
After the trial, you may choose a month-to-month, quarterly, or annual subscription. You can cancel or modify your plan at any time through your member portal.
As a courtesy to our loyal customers, we allow a one-time manual change to your billing cycle date.
To request this change, please email us at support@myseniorcarehub.com with your account details and preferred billing date. Our support team will review your request and confirm once the update has been processed.
Please note that billing cycle changes are limited to one-time adjustments per subscription.
After registration, you will receive:
Yes. All support information is included in your welcome kit and user manual.
We operate in Delaware, New Jersey, and California.
Yes. We manage software, services, and device integration through our internal teams and partners.
Yes. The SafeLynk watch has both a built-in speaker and a built-in microphone so the user can have 2-way communication with a trained 24/7 dispatcher.
If your device is found to be defective within the warranty period:
