I previously bought another wellknown medical alert watch for my dad, and it failed right out of the box endless setup errors and zero weekend support. SafeLynk Smart Watch was the complete opposite experience. The watch connected automatically, the app walked me through each step, and within 10 minutes my dad's SOS button, fall detection, and gps tracking were all active. What impressed me most was that their support team actually answered on the first call and helped us customize alerts for the whole family.